Step By Step Password Recovery Instructions

(Hint: You might find it useful to write down, copy, or take a screen shot of these instructions for reference)

1. Enter your email address and click the SEND PASSWORD RESET CODE button
2. A success message will appear confirming a password reset email has been sent. This email will contain your password reset code (The email can take up to 15 minutes to appear in your inbox. If you do not receive the email, please check your junk folder.)
3. You will need to copy this code in the email and then click on the link provided in the email. (If you are not sure how to copy and paste please read the additional instructions entitled "How To Copy And Paste" )
4. When you click on the link in the email a new window will open in your browser and a page will display where you will be prompted to paste this code. Paste your code and click "Continue" to access the page where you can reset your password.
5. Enter your new password in both the password and confirm password fields and click the "Reset Password" button.
6. A confirmation message will then display confirming your password has been updated and direct you to log in.

If after clicking the link in the password reset email the page where you need to paste your reset code does not load and you get an error saying your time has expired

• When you click on the link in the reset password email, your computer will open the page where you will be prompted to paste your reset code in a new browser tab (or browser window).
• If you use a mail/inbox app such as Outlook or Mail to access your inbox, then this will open the page in your computer's default browser.
• If you are using a browser that is not your default browser then you may find that the page does not load correctly and you are not able to proceed. (You may be prompted to enter your email again with an error saying your time has expired)

You will need to repeat the recover password process as instructed above again. The workaround for this issue is instead of clicking on the link in the reset password email copy the link and paste it into a new tab in the browser you are using which will allow you to access the page where you will be prompted to paste your reset code.

How To Copy And Paste

First highlight your password reset code by clicking just before the first character, hold down the mouse button while dragging your mouse to the right, and then releasing after you have selected your password reset code.

Windows:

Hold down the CTRL key then click C to copy

Hold down the CTRL key then click V to paste

Mac:

Hold down the Command key (on older Macs, it's the Apple logo; on newer Macs, it's this curly-do: ⌘) then click: C to copy

Hold down the Command key then click: V to paste